Frequently Asked Questions

Ask us your questions directly on the phone or send us an email. We will be glad to assist you as soon as possible!

Your home is cleaned by a regularly assigned crew of two to three on a regularly assigned day each time. You wouldn’t have a different crew unless informed. Same day each rotation and approximately the same time each cleaning.
When you schedule house cleaning services with Home Shines, we’ll give you an arrival timeframe of one to two hours. We give every home the attention it deserves and requires, and because of this, we cannot guaranty our exact time of arrival. We do offer arrival windows for your convenience. Home Shines uses a on-time arrival to log your preferences so our services are as minimally disruptive as possible and to ensure that our cleaning plan doesn’t interfere with your schedule.

No. Because we work on an 8 a.m. to 5 p.m. schedule, Monday to Saturday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.

Yes, Home Shines can also take care of the cleaning of your AirBnb rentals. We will send you the ideal cleaner for your needs and in addition to our general clean we will take care of washing and folding your linens and washing, storing dishes.
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Our professional house cleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.

To ensure we provide your home with the highest quality of care, we don’t typically: 

  • Clean toys
  • Clean the inside of your fireplace
  • Pick up clutter
  • Clean your iron
  • Do laundry
  • Wash dishes

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.

Home Shines understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many perks and it helps us ensure the satisfaction of thousands of homeowners across Harris county.

We offer easy and convenient payment options and charge the day of the cleaning visit. You can pay by credit card, or if you prefer to pay by check, they should be payable to Office Shines and mailed to our office at 13003 Southwest Fwy, Ste 155, Stafford, TX 77477.
Please let us know if you have pets. We’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional house cleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and Home Shines is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.

Visit our What is included page to view our general and deep cleaning checklist.

Here is a list of all the areas we service in and around Harris County and Fort Bend County.

Houston Heights
Missouri City
Museum District
Rice Military
Rice University
River Oaks
Spring Branch
Sugar Land

…and surrounding areas

You can request house cleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

(713) 766-0010


Houston, TX
13003 Southwest Fwy, Suite 155
Stafford, TX 77477

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